Issue Tracking Template | Everything You Need To Know

Haleema Qayyum


Haleema Qayyum

Issue Tracking Template | Everything You Need To Know

Table of Contents

Do you want to know about the issue tracking template? We deal with several projects in our daily business life because they are an integral part of any business life. Unfortunately, they are also prone to several problems and errors.

Issue Tracking Template

As these problems are inevitable, you can use various trackers and efficient methods to reduce the number of issues and problems in the projects. Yes, you can track the issues in your project with the help of an issue tracking template by assigning a professional person for this job.

There is a variety of templates that you can use for this purpose. But before using any template, you need to know everything about these templates. So, let’s get to know about templates in detail.

Related Product: Project Management Issue Tracking Template Excel

Why You Need Issue Tracking Template?

Whenever you face any project management issue, it means you are facing a problem. The problem might be happening in the future, or you are currently facing it. But you need to resolve the problem as fast as possible to avoid the risk in your projects.

But remember that risk is always different from the project. Risk is generally something that has not occurred, but it might disrupt your project. In contrast, an issue is occurring or imminent. It always demands attention. Therefore issue tracking template Excel helps you identify and correct issues that will arise in the project.

You can also create your tracking template or download it from our page. After creating your template, you can identify the issue in your project management. After identifying the issues, prepare the plan of action.

You can also get ideas from your project team. A great tool for tackling any problem is collaboration. So, try to collaborate with different people and get ideas to help you.

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Types of Tracking Template

In this article, you will find a variety of templates, including an issue tracking template list, a simple issue tracking template, a project issue tracking template, a project management issue tracker, and many more.

Issue Tracking Template List

The issue tracking list template is a form used for comprehensive details. Many companies provide this list template to the project management team to include every detail. In this way, the project managers can easily and quickly review the issues in the project.

They can determine the issue and risk for the project and look for ways to resolve it. For example, in this template, you can find the following column details:

ITT Columns

ID: it is a unique number given to the issue for future reference.

Project: Several projects are available in the drop-down list. You have to select the name/number of the project in which you are facing issues from that list.

Summary/ Description: You have to add an easy-to-read and understand summary or description of the issue. For example, need someone to finalize the documentation of the final deliverables.

Issue Type: You can also include specific details relevant to the issue, such as (software version, release backlog, production, beta, etc.). Due to these details, anyone dealing with the issue can easily look for various factors and work towards its solution.

Status: You also have to specify the status of the issue from the drop-down list. You can see various status options in the list such as planning, requested, in-hold, complete, in progress, approved, etc.

Related Product: Multiple Project Tracking Template

Other Feature of Tracking Template List

Priority: Similar to the status drop-down list, you will find a list for priority. From here, select an option for priority such as high, critical, low, medium, etc.

Action Required: Here you have to define the action you need to resolve the issue. For example, write an email of welcome and send it to the marketing department for approval.

Owner: This column requires the owner’s name, who is an individual from the project team. You can also specify the name of the owner from the drop-down list.

Date Created: It is the date you have reported the issue.

Due Date: It represents the date on which you want the issue to be resolved so that you can complete the project deliverables on time.

Date Closed: It represented the date when the issue was resolved or closed.
Remarks: In this column, you have to enter the remarks for your project team about the issue.

Simple Issue Tracking Template

It is also an issue tracking template that standardizes the process of issue tracking for the project management team. In this template, you have to enter the ID of the issue, a short overview of the issue, the priority, the category, the owner, the date, and reviews.

You can easily download these templates in google Sheets form and in Excel form to track your project issues.

Project Issue Tracker Template

It is a project-specific tracking template that you can use for specific projects. Through this template, you can document key risks, the project’s path, and key issues.

In addition, this template provides specific information that, at first glance, anyone can understand what the issue is and what the risk is. Then it will be easy for the developer to resolve the issue.

The details that you need to fill out in this template are:

Project Manager: Simply enter the name of the responsible person for the project.

Project Sponsor: write the names of the individuals sponsoring the project.

Start Date: Enter the date when you start the project.

End Date: Simply write the date when the project was complete.

Scope Statement/ Project Description: Enter details and description of the project relevant to the project’s scope.

Similarly, enter all the details mentioned in the issue tracking list template.

Related Article: Best Project Management Issue Tracking Templates

How to Use The Template?

As we have discussed various types of issue tracking templates, now we will discuss how you can use a simple template for tracking issues in your projects. Simple steps that can help you in using the tracking template are:

Steps to use ITT
Describe Potential Impact and Issue

In a general issue tracking template, this section describes potential issues and impacts that your project is facing. You have to list all the issues you are facing and give them an ID with a unique number to avoid confusion.

In addition, it will also help you to identify the issue easily. After writing the issues, write down the potential impacts that the issue can cause in the next column. Don’t write too much detail. Be precise and only write the essential information.

Write the Priority, Date, and Owner

In this section of the template, you have to write the issue’s priority from the drop-down list. The priority describes how severe the issues are and how promptly they need to resolve. In addition, you also have to note down the date when the issue opens and when you close it.

Finally, if you are assigning the issue to someone, write down the owner’s name who owns the projects and mention the due date to resolve the issue.

Enter the Department, Status, and Notes

In filling the issue tracking template, you have to write down the department’s name that is handling the issue. Not only the department, but you also have to write down the issue’s status, whether it is open or close.

Depending on the issue, the stats can also be in progress or pending. Finally, in the last column, you have to enter the remarks and notes to give to the project management team.

Also, it is significant to note that issue tracking templates work best when the whole project management takes part in the issue’s solution.

ITT Features

Top 5 Frequently Asked Questions

Does Microsoft have an issue tracker?

Yes, Microsoft has an issue tracker, and you can create it. First, you need to go into the Microsoft list application to create this tracker list. From here, you have to select the option of “New list.” After clicking, a standard will pop up. Now, choose “issue tracker” from the templates. Various templates are available in Microsoft to help you create your list.

What is an issue list?

An issue list is a simple log or spreadsheet that helps the project managers track the problems and issues that arise while dealing with a project. Through this list, the project managers can prioritize the response.

What is the purpose of an issue tracker?

The purpose of an issue tracker or an issue tracking software is to record issues that your customer is facing while using the software. It also records issues that you are facing while dealing with a project. These trackers help the developers, support agents, managers, and engineers to track those issues until they are successfully resolved.

What is the Issue Tracking template?

Issue tracking template is the best way for project managers to draft a document that includes essential information and data that tracks critical and comprehensive details of the project. Then, the project manager can provide this information in a template to his team members.

What are the five steps in the issues management process?

The five steps in the issues management process are:

• Environmental scanning
• Issue identification
• Issue impact assessment and prioritization
• Development of objective-driven strategy
• Action and evaluation

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